Mountain National Bank takes care to protect the privacy and security of your information, accounts and transactions. However security is stronger when all parties are careful and the best line of defense begins with you. Mountain National Bank suggests all customers take the following steps to protect yourself against identity theft and account fraud.

Preventing Identity Theft

Current News: Financial Institutions have been notified that a harmful virus is being spread to consumers and businesses nationwide, disguised as an email message from the National Automated Clearinghouse Association (NACHA).  The message usually attempts to lead the recipient to believe that an electronic transaction has been rejected by the ACH network, and asks that a link be accessed.  If you receive this fraudulent, malicious e-mail, delete it immediately; do not open it or click on any links, as it has the potential to expose recipients to malicious software. Please be assured that it has NO connection with Mountain National Bank and/or the legitimate electronic network (NACHA).   In order to assist law enforcement in locating the source of the fraud, NACHA has requested that any related emails be forwarded to abuse@nacha.org.

Resources and Reporting:  To learn more about the crime of Identity Theft, or if you believe that you may be a victim of Identity Theft, please use the following links:

• Preventing Identity Theft – learn more about Identity Theft from the Federal Trade Commission
  
• Federal Reserve Bank of Atlanta - "Coping with Identity Theft" article
  
• The Internet Crime Complaint Center  - to file an incident report
  

Whether you choose to file a report with local law enforcement or not, you may report the incident to The Internet Crime Complaint Center (IC3). "IC3" is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center, and the site is monitored by the FBI for reported Internet-related crimes. 

"Best Practices" for ways to protect yourself from ID Theft include:

• Protect your Social Security Number. Limit its use as identification; and never preprint your driver's license or Social Security number on your checks.
  
• Shred unnecessary financial documents, including old bank statements, invoices, and unwanted pre-approved credit offers.
  
• If regular bills or statements stop reaching you, take action. Call the company's customer service number. Someone may have filed a false change-of-address notice to divert your mail.
  
• Don't ignore suspicious charges. If doubtful or unauthorized charges appear on your bills or statements, call immediately to resolve the discrepancy.
  

Preventing Account Fraud

• Protect personal and financial information. Never give account numbers, social security numbers, or other sensitive information to strangers.  
• Question suspicious phone inquiries. Don't give out financial information on the phone unless you initiated the call and know the other party. Notify us immediately if you've received suspicious calls claiming to come from Mountain National Bank. Be especially wary of those requesting account information to "award a prize" or "verify a statement".  
• Take care in sharing financial information. Do not give out information unless you know the other party.  
• Protect your ATM, telephone, and online banking information. Avoid using easily guessed passwords or PINs. Do not share such information with anyone or write them down.  
• Report lost or stolen checks immediately.  
• Periodically check your credit rating. Contact the major credit bureaus to ensure the accuracy and identify potential fraudulent activity. They can be contacted at the numbers below.
   
  • Trans Union: 1-800-680-7289
  • Equifax: 1-800-525-6285
  • Experian: 1-888-397-3742
     
• If you suspect potential fraudulent activity, or information has been lost or stolen, you can contact Mountain National Bank at:
   
  • Mountain National Bank - Sevierville Office
    300 E. Main Street
    P.O. Box 6519
    Sevierville, TN 37864-6519
    865-428-7990  
    
    
  • Mountain National Bank - Gatlinburg Office
    960 E. Parkway
    Gatlinburg, TN 37738
    865-436-0800  
    
    
  • Mountain National Bank - Downtown Gatlinburg Office
    745 Parkway
    Gatlinburg, TN 37738
    865-430-7990  
    
    
  • Mountain National Bank - Pigeon Forge Office
    3104 Teaster Lane
    Pigeon Forge, TN 37863
    865-429-9560  
    
    
  • Mountain National Bank - Seymour Office
    10641 Chapman Highway
    Seymour, TN 37865
    865-573-4848  
    
    
  • Mountain National Bank - Kodak Office
    2140 Winfield Dunn Parkway
    Sevierville, TN 37876
    865-428-2115  
    
    
  • Mountain National Bank - Wears Valley Road Office
    242 Wears Valley Road
    Pigeon Forge, TN 37863
    865-286-6760  
    
    
  • Mountain National Bank - West Maryville Office
    2403 U S Highway 411 S
    Maryville, TN 37801
    865-984-9991  
    
    
  • Mountain National Bank – Justice Center Office
    1002 E. Lamar Alexander Parkway
    Maryville, TN  37804
    865-380-2860  
    
    
  • Mountain National Bank – Collier Drive Office
    470 Collier Drive
    Sevierville,  TN  37862
    865-286-6780
    
    
  • Mountain National Bank - Maryville Regional Office
    1820 West Broadway
    Maryville, TN 37801
    Phone: 865-984-9991
    
    
  • Mountain National Bank - Newport Highway Office
    305 New Riverside Drive
    Sevierville, TN 37862
    Phone: 865-286-6700