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All Internet and Email Users should be aware of the increasing sophistication and number of scams that have the potential to affect consumers. Criminals use emails and websites that appear to be from legitimate, well-known, and respected financial institutions or companies to retrieve personal and financial information such as Credit Card or other Account Numbers, User Names/ID’s, Passwords or PIN numbers, Social Security Numbers, Birth Dates, Mother’s maiden names, etc.
“phishing” – is a type of scam that utilizes “spoofed” emails that appear to be legitimate in order to steal consumers’ personal identity data and account information. They either ask the recipient to reply or link to counterfeit websites which trick recipients into divulging their personal information. These email messages frequently convey a sense of urgency so that you'll respond immediately without thinking, threaten account cancellation or other consequences, or possibly even claim that a response is required because the account may have been compromised.
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Please be advised: Mountain National Bank will never ask you to verify your personal security information by email. If you ever receive an email soliciting personal information that appears to be from us, please do not respond to it and notify us immediately.
“pharming” - is a type of scam that redirects Internet traffic from one website to a different, identical-looking site in order to trick you into entering your user name and password into the database on the fake site. Pharming might sound similar to email phishing scams, but pharming is more insidious because you can be redirected to a false site without any participation or knowledge on your part. If you notice something suspicious about a trusted website, report it—by telephone if possible—to the business or site owner. It might be a normal glitch or a new update, or it may be a mistake a criminal has made when trying to duplicate a website.
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Mountain National Bank will always attempt to notify our customers in advance regarding any major changes to our site. Please contact us immediately if you notice anything unusual about our site.
For more information regarding “phishing” and “pharming” Internet scams, Identity Theft, or for instructions on how to report an incident, please use the following links which are recommended by the Federal Reserve Bank of Atlanta:
http://www.occ.gov/consumer/phishing.htm
If you receive a questionable email which suggests that it is from Mountain National Bank or if you notice anything suspicious about our site, please contact Internet Banking Customer Service immediately at 865-908-1600.
